Returns and Refunds Policy

At Peerage, we value your satisfaction and strive to ensure every purchase meets your expectations.

Returns

• Returns are accepted within 7 days of delivery.

• Items must be unused, unworn, unwashed, and in their original packaging with tags attached.

• For hygiene reasons, accessories and altered items are non-returnable.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Refunds

• Once we receive and inspect the returned item, your refund will be processed within 7 business days.

• Refunds will be issued to the original payment method.

• Shipping fees (if applicable) are non-refundable.

Late or missing refunds

• If you haven’t received a refund yet, first check your bank account again.

• Then contact your credit card company, it may take some time before your refund is officially posted.

• Next contact your bank. There is often some processing time before a refund is posted.

• If you’ve done all of this and you still have not received your refund yet, please contact us at {email address}.

Damaged or Incorrect Items

If you receive a damaged or wrong product, please contact us within 48 hours of delivery with clear photos, and we’ll arrange a replacement or refund at no additional cost.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us a message or email at peerageshopbd@gmail.com.

How to Initiate a Return

You may send a message on our Facebook/Instagram page, Email us at peerageshopbd@gmail.com or call [+88 01811588524] with your order details, reason for return, and supporting photos (if applicable)..